Legal

Refund & Cancellation Policy

Last updated 2026-10-06 · MIDAS Business Ecosystem

This policy explains how to cancel a MIDAS Business Ecosystem subscription, your statutory right of withdrawal as an EU consumer, and how refunds work.

1. Cancelling your subscription

You can cancel a paid subscription at any time from your account (Membership & Billing) or by contacting support@midasbusiness.net. When you cancel:

your subscription remains active until the end of the current billing period;
you keep access to paid features until that date; and
it will not renew, and you will not be charged again.

We do not charge a cancellation fee. Your free Explorer account stays, with everything in it.

2. Your right of withdrawal (EU consumers)

If you are a consumer in the EU, you generally have 14 days to withdraw from a distance contract without giving a reason, starting from the day the contract is concluded.

Important - digital services that start immediately. When you activate a subscription and ask to access paid features right away, you expressly consent to the service beginning during the 14-day period and acknowledge that you lose the right of withdrawal once the service has been fully performed. For ongoing subscriptions, if you withdraw within 14 days after activation, you may be charged a proportionate amount for the service already provided up to the moment you inform us.

To exercise the right of withdrawal, send a clear statement to support@midasbusiness.net before the 14-day period ends. We will reimburse any amount due without undue delay and within 14 days, using the same payment method you used.

3. Refunds

Amounts already paid for a current or past billing period are generally non-refundable, except where required by law or your statutory withdrawal right applies (section 2).
We may, at our discretion, issue a partial or full refund in cases of a proven service fault or a billing error.
Approved refunds are returned via Stripe to your original payment method; timing depends on your bank or card provider.

4. Free accounts

Free accounts (Explorer and Representative) have no charges and therefore nothing to refund.

5. Bookings, vouchers and passes

Table bookings, vouchers, VIP cards and tickets are issued by the venue or business named on them. Their own cancellation and refund conditions apply; contact the venue first, and us if you cannot resolve it.

6. Failed or disputed payments

If a renewal payment fails, we may retry it and temporarily limit paid features until payment succeeds. If you believe you were charged in error, contact us first at support@midasbusiness.net so we can resolve it quickly - this is usually faster than a bank chargeback.

7. Commissions & payouts

Refunds, chargebacks or reversals of an underlying transaction may lead to a corresponding adjustment or clawback of any commission earned on that transaction, as set out in our Terms of Service.

8. Contact

For any cancellation or refund request, contact support@midasbusiness.net. This policy is part of, and should be read with, our Terms of Service.

Questions about this document? Contact us at support@midasbusiness.net.